Order dispatching and delivery
LaClassica uses an express courier service to deliver your orders.
Goods are usually delivered within 3 to 5 days from order acceptance and payment.
In the case of payment by bank transfer, goods will be shipped only after the payment is deposited on our bank account.
See “My Account” at any time to check on the status of your order.
Goods can also be sent in gift packaging. A €3 supplement (incl. taxes) applies.
Deliveries will not be sent to P.O. Box addresses
Shipments are sent only on working days
In the event of a delivery delay, contact our logistics and shipments service at firstname.lastname@example.org
LACLASSICA RETURNS POLICY
If you are not completely satisfied with your LaClassica purchases for any reason, please return the articles within 14 days of receipt to exchange them or for a refund.
In order to be replaced or refunded, the goods must be unused and returned in their original packaging in accordance with LaClassica’s returns policy.
- Log in to your account at laclassica.com and click “returns”.
- Find the order with the article or articles you wish to return and click on the order name (order reference).
- Select the items you wish to return. Indicate quantity, packaging status and the kind of return (product exchange or refund). Confirm the acceptance of LACLASSICA's return policy, then click on "send request”.
- You will receive an e-mail with the outcome of your request.
- Once the return is approved, pack the item in a box. Check if there are any other dispositions in the authorization e-mail you have received.
- Remove and attach to the shipment box the address below adding the RMA code received by e-mail.
Only shipments with a valid returns authorisation number will be accepted.
LaClassica products are carefully designed and manufactured, with the guaranteed quality of Italian-made goods.
Stringent product testing carried out by top-level cyclists over long distances and thousands of miles guarantees maximum comfort, strength and reliability to allow you to achieve excellent results.
If you have any questions about your LaClassica products, please do not hesitate to contact us.